Let’s find the right next step.
For a generation question, privacy request or concern about someone’s likeness, keep the request reference and a brief description of what happened.
Contact and support
A monitored support address is still being configured. Public generation and purchases remain closed until this channel is ready.
Read the troubleshooting guideShare only what’s needed
Include a request reference, the approximate time and a description of the issue. For a payment question, include the order reference if you have one.
Do not send passwords, API keys, card details or portrait attachments. Private media should be handled through an appropriate secure channel.
Generation and billing
Check the original result page before making another request. The page checks the saved generation; refreshing it does not create a new video. The pricing page explains provider test costs and the planned credit model.
Privacy and permission
Read the privacy policy for current media processing and retention, or the usage terms for permission requirements. Account controls, where available, are on the Your data page.